We'll go over how to set up the filter, what. Networking and WiFi. Then follow the instructions on screen to finish your set up. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Tried every browser, device, incognito mode etc. Child Safe is a known source of many problems. 6 - 6. Our free internet speed test checks your broadband speed in an instant. 88K views 5 years ago. Some help would be greatly appreci. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Settings. SpeedWe would like to show you a description here but the site won’t allow us. Having the same problem on multiple devices. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. com 9. More about Web Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media; My Virgin Media; Shop;. 220. If you haven’t got an account click the ‘Create Your Account’ button. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. BTW is there a reason why you are access the old site page for Web Safe?. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. 8. I've tried turning it on, then off again. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. Phone. Get NordVPN - the #1 VPN for Virgin Media. Use Google translate but you won’t be able to search. 8. on 20-08-2018 08:53. View Apps > Web Safe > manage your Web Safe settings - takes. Qurento. Turn your TV on and get connected. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 1. --. Click: My Apps. Hoping someone can help. com nslookup protonvpn. Faced. Hey @JohnnyT8,. 8. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. 220. . There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. org). Get NordVPN - the #1 VPN for Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. You’ll find these details on your bill or welcome email. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Broadband. Sorry to hear that you're still having problems with this after a few weeks. Virgin Mobile. It's been like this since the account was prov. VPNs we tested to unblock various forbidden resources. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. on 10-06-2023 13:58. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. In response to lotharmat. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. on 27-07-2022 14:17. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. tried using websafe today, blocking specific websites, those websites are still able to be accessed. com nslookup protonvpn. 1. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. Security matters. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Also check the. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. on 23-05-2023 15:19. com, minecraft. 100 & 194. . David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. You’ll then be able to use your same old phone to make. 1. Click on Manage Web Safe. This is so annoying as it seems as no one can help you over the phone. Networking and WiFi. We would like to show you a description here but the site won’t allow us. 65% of young people aged 11-16 are in favour of the. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. on 02-09-2023 18:58. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. 123. Thanks for the reply @jasoncartwright on the forums. Regards, Steven_L. Go to 192. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Try with Open. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1/help for sp. Find the right spot for your hub. Virgin Media Staff. 1/help for specific device where Web Safe is not working. I tried to check the AS name as advised on the forum , here is what I found. Hi Trying to find a solution to why I cannot access the settings for web safe. You can manage your Web Safe settings easily and conveniently. Web Safe turned off but still blocking websites. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. When accessing a page I am advised "You can easily change your Web Safe settings at any time. 159. Login to the Virgin Media online account and check the Web Safe settings. QuickStart, set up and connections. 3. Select the SPAM setting you’d like to use: Reject All Spam messages. Web Safe is not automatically turned on for customers who joined before this date. 168. 9. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Go to Settings > General, then tap Software Update. If your site is blocked by a majority of ISPs, it may be that there is a. The Web Safe function was working properly for the full year that I was. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. For customers joining. Virgin Phone Switchover. New here. I will be able to assist and get this changed for you. IMAP Security. org. 123 and 194. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Account - Mobile. Web Safe will help you block access to web sites known to be infected or to distribute Malware. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Why is this marked at solved. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. SpeedQuickStart, set up and connections. Take a look at the pull-out tab on the side of the Hub 3. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Go to My Apps. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. Account - Cable. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. WebSafe. You can find out more FAQs about Web Safe here. 67. You’ll be able to block groups of sites by category, configure blocking for specific. Virginmedia. on 09-09-2023 11:35. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Have being trying a few times over past couple of weeks and just get same message. 67. View Apps > Web Safe > manage your Web Safe settings - takes. Try both Mac and Windows. 4. Click: Settings. c. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 168. virginmedia. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. com Address: 185. , fortnite. Switch on Child Safe. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. You can find more help with your TV settings on your box. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. 8. You can find out more FAQs about Web Safe here. Superstar. Select SPAM Settings. Modem-only. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 48. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 159. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Stay safe online. Then click on Manage services. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 4. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 159. There's no firewall settings that I can see, and one time I got to see a page saying. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. I had a number of custom settings in place and now they are gone. Login in the the Virgin Media online account and try the to enable websafe. . Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 8. When I attempt to change my websafe settings, the following message comes up. com (connection reset error). 4. Have you retried? You could try changing the DNS server on your PC to Google (8. 168. . It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Re: Websafe settings won't save. It's the same for virus safe and child safe. If you’d like to change the. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Hey @DavidCalla,. Add a new username and password. Vodafone Sign in to My Virgin Media a. I've switched it off and on multiple times - 5019860. 0 Kudos. Options. SpeedAccess Virgin Media router settings in modem-only mode. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. a02. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Welcome to Virgin Media’s help and support page. If it’s not a technical issue you need help with then we’re here to support you on. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Access your bills, diagnose faults and manage your package. 9. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Any attempt bounces me back to my account page. Follow these easy steps: 1. . Are you seeing the old UI (left) or the new UI (right). Thank you for the help. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Does anyone know if there. e. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Here you’ll find all the help you need for Virgin Media related problems and issues. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. A new secure password will be generated for you. Click on Plan and device. Just sign in to My Virgin Media and change your settings. Welcome to the community and thanks for taking the time to post here on the forums. The message you get from the pc isthat "something has gone wrong on our side. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Switched On Families. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 0 Kudos Reply. I can't do this. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. Recycle or return your kit. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Home Phone. Compare deals today. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Could it be a different situation, i. 1. Thanks for the reply @jasoncartwright on the forums. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. . 67. Im having the same ballache redirecting as people have been having since 2021. Virgin Media and you have confirmed Child Safe is on. 159. I. Log in to your Virgin Media account using your email address and password. My Virgin Media makes managing your account easier with all your information in one place. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. 100. b. Bypass Child Safe & Virus Safe. Click: Web Safe. com and we’ll look into them. 8. . Security matters. g. on 20-08-2018 08:53. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. They provide the functionality via the Websafe function linked above. on 18-10-2022 19:33. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. VPN operates fine for use with : Virus Safe : Enabled. Abdelmonem. Any help appreciated. Networking and WiFi. I have 3 devices. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. on 23-05-2023 15:19. web safe. I will be able to assist and get this changed for you. 168. Networking and WiFi. Browse Virgin Media Virgin Media Community. Just sign into My Virgin Media and. Manage Your Account. - 5083340. I will send a private message - watch out for the purple envelope inviting you in. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. VodafoneSign in to My Virgin Media a. VirginMedia. try going to if Web Safe is on this site should be blocked. run the Standard test and confirm the. Go to the Plan and Device tab and click on Manage services. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. Login to the Virgin Media online account and check the Web Safe settings. Move message to Spam folder (default) Flag a message as. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. desktop. If you changed the computer's network settings to use any Public DNS does that re-gain access. Manage Your Account. Child Safe is a known source of many problems. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. My Virgin Media App. If you have any further questions or concerns, they'll be able to support you further. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I've accessed websafe before but now when I select 'manage. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . The forum team are best placed to help further and issue has been. Click on My Apps then Web Safe. Unless virgin is specifically blocking the IPs of your. It is still shown as enabled on the WebSafe website, and Virgin Support. 1 Kudo. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 250. gin.